1. Price
Our prices are exclusive of VAT, unless otherwise stated in writing.
Any dispute concerning the price must be submitted in writing within 8 calendar days from the invoice date.
The customer remains fully responsible for payment, even if they have instructed us to collect the transport charges from the consignee or any third party.
The transport price shall be increased by all additional costs and expenses, including, but not limited to, escort costs, waiting time, taxes, customs duties, tolls, insurance, storage costs, and any other related expenses, without reservation or exception.
2. Payment
Our invoices are payable immediately in euros at our registered office, even in the event of damage, loss, or dispute.
If payment is not made by the due date, all amounts shall become immediately due and payable by operation of law and without prior notice of default, even where bills of exchange have been accepted.
Any unpaid amount shall, by operation of law and without prior notice of default, accrue late-payment interest at the statutory rate from the due date until payment in full.
Furthermore, any invoice that remains unpaid 15 days after a reminder has been sent shall give rise to fixed and non-reducible compensation equal to 20% of the outstanding amount, with a minimum of €100.00, by way of a penalty clause and without prejudice to the applicable interest.
Any failure to make payment entitles us to immediately suspend or terminate any ongoing contract.
3. Liability and insurance
We insure the goods being transported free of charge against damage, destruction, or loss up to a maximum amount of €1,000.00 per shipment.
For amounts exceeding this limit, the sender must take out additional insurance themselves.
Our liability shall in all cases be strictly limited to this maximum amount.
Any claim must be notified in writing by registered letter within 48 calendar hours following receipt of the goods or the date on which they should have been delivered.
In the event of a delivery delay for which we are held liable, our liability shall in all cases be limited to the transport price.
4. Prohibited goods
It is prohibited to entrust us with live animals, valuables—including cash, jewelry, precious stones, bullion, securities, and similar items—or dangerous goods, regardless of their nature.
If such items are nevertheless entrusted to us, they shall be transported entirely at the customer’s sole risk. The customer shall bear full responsibility for them, both toward us and toward third parties.
5. Force majeure
We shall not be held liable for delays or failures to perform resulting from force majeure, including, but not limited to, adverse weather conditions, strikes, breakdowns, accidents, administrative restrictions, civil unrest, border closures, or other events beyond our control.
6. Personal data (GDPR)
The personal data provided by the customer shall be processed solely for the purpose of performing the agreement and in accordance with the applicable data protection legislation, including the General Data Protection Regulation (GDPR).
For more information about how we process personal data, please read our privacy notice.
7. Jurisdiction
In the event of a dispute, exclusive jurisdiction shall lie with the Justice of the Peace of the First Canton of Brussels, the courts of Brussels, and the Brussels Court of Appeal.