Privacy notice

1. Who is responsible for your information?

Euro New Rent S.A. is responsible for the processing described in this notice.

2. What information do we receive?

When you use the contact form, we receive the name, email address, subject, and message that you choose to provide.

Your message may also contain work information such as the collection and destination locations, date and preferred times, type of goods, temperature requirements, stops, waiting time, urgency, or other details needed to discuss a transport assignment.

If you contact us by email or telephone, we use the information you share during that conversation to answer your question or discuss your request.

Please do not send sensitive personal information that is not needed for your transport request.

3. Why do we use this information?

• To answer your email, telephone call, or contact-form message.
• To understand, prepare, and respond to a transport request or quote.
• To organize communication and follow up on a delivery when needed.
• To maintain our administration and meet applicable legal obligations.
• To protect the contact form and website against abuse, spam, and duplicate submissions.

4. What is the basis for using it?

We use information needed to answer your request or prepare a possible assignment because you asked us to take steps at your request.

We use information needed for administration, security, and legal obligations because those activities are necessary for operating the business and website responsibly.

5. Who may receive your information?

We share information only when this is needed to operate the website, respond to you, deliver email, protect the service, or manage the business. This can include hosting, email, and technical service providers acting on our instructions.

We do not sell your personal information and do not use your transport details for unrelated advertising.

6. Website analytics with Plausible

We use Plausible Analytics to understand general website usage, such as which pages are visited. Plausible is designed to work without cookies and without persistent personal identifiers, so the statistics are intended to remain aggregated rather than to follow you personally.

We do not use Plausible to analyse your name, email address, telephone number, message, or transport details.

7. How long do we keep information?

We keep contact messages and related communication for as long as needed to answer your request, manage the business relationship, complete our administration, and meet legal obligations.

8. What are your rights?

Depending on the circumstances, you may ask to access, correct, delete, or restrict the use of your personal information. You may also object to certain processing or ask for your information to be transferred.

To ask a question or exercise a right, contact us at [email protected]. We may ask for enough information to verify your identity before responding.

9. Questions or complaints

If you have a question or complaint about how we handle your information, please contact us first so we can try to resolve it.

You also have the right to contact the Belgian Data Protection Authority.

10. Changes to this notice

We may update this notice when our services or the way we handle information changes. The current version is always available on this page.

Last updated: 21 August 2026.